Service requests

First and last name
Please describe the nature of the problem and what, if anything, may have caused the problem (ie ran into a doorway, spilled soda). The more we know the better we can help!
The joint release adjustment (JRA) is a tune-up you can do with a hex key that improves performance of the hoop with the elbow and shoulder. https://mountnmover.com/joint-release-adjustment-mountn-mover-black-model
Disassembling the mount makes diagnosing and fixing the issue more difficult. Parts may also be misplaced. Please leave disassembly and rebuilding to our expert technicians. If the mount was disassembled, knowing that ahead of time will help.
Feel free to include pictures of the mount. The more angles and information we have, the better prepared we will be to help you.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png.
All moving components in the Mount’n Mover are self-lubricating or require no lubrication; any added lubrication may erode materials and adversely affect function. Adding lubricant to the mount voids the warranty. If the mount was lubricated, knowing this ahead of time will help diagnose and fix the issue.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png.
Files must be less than 5 MB.
Allowed file types: gif jpg jpeg png.